PRIVACY POLICY

ARP Cloud PRIVACY POLICY

Last Updated: September, 2024

In order to ensure transparency and give you more control over your personal information (“Personal Information” or “Personal Data”), this privacy policy (“Privacy Policy”) governs how we, ARPcloudsolutions Ltd. (“ARP Cloud Solutions”, “we”, “our” or “us”) use, collect and store personal information that we collect or receive from or about you (“you”) in connection with our Websites www.arpcloudsolutions.com (“Website”) and the platform/services provided by us (the “Services”), including without limitation, via demo forms, sign-up/log-in forms, blogs, when you sign up to our newsletter or marketing lists, the career section of our Website or “contact us” forms.

We greatly respect your privacy. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement

Table of contents:

  • What information we collect, why we collect it, and how it is used
  • How we protect and retain your Personal Information
  • How we share your Personal Information
  • Your privacy rights
  • Use by children
  • Interaction with third party products
  • Analytic tools/ Cookies
  • Do Not Track Notice
  • Contact us

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement material changes in the way we use your information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means, and take any additional steps as required by applicable law

WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

When you browse, or visit, our Website :

  • Why is the Personal Data collected and for what purposes? To analyze the usage pattern of our Website, to provide and improve our service and product offering as well as our Website
  • Consequences of not providing the Personal Data: Cannot browse or make use of certain parts or features of our Websit

When you request a demo of our platform:

  • Specific Personal Data we collect: Full name, e-mail address, telephone number, job title, company name
  • Why is the Personal Data collected and for what purposes? To allow you to register for a demo and to communicate with you with respect to any demo-related communications;
  • Where is the Personal Data Stored? With whom is it Shared? Hosting and CRM systems such as Salesforce, Intercom, Chilipiper and Clearbit
  • Consequences of not providing the Personal Data: Cannot allow you to register for and cannot communicate with you with respect to any demo-related communications;

When you request a demo of our platform:

  • Specific Personal Data we collect: Full name, e-mail address
  • Why is the Personal Data collected and for what purposes? To send you marketing communications
  • Where is the Personal Data Stored? With whom is it Shared? Hosting and CRM systems such as Salesforce, Intercom, Chilipiper and Clearbit
  • Consequences of not providing the Personal Data: Cannot send you marketing communications

When you sign-up/login to our product:

  • Specific Personal Data we collect: User email and password
  • Why is the Personal Data collected and for what purposes? To allow you to register to our product; To allow you to make use of our product and of any special features only available for registered users; To maintain and administer our product and comply with our legal or internal obligations and policies; and To customize the product
  • Where is the Personal Data Stored? Auth0
  • Consequences of not providing the Personal Data: Cannot allow you to register to our product; Cannot allow you to make use of our product or of any special features only available for registered users; Cannot maintain and administer our product or comply with our legal or internal obligations and policies; and Cannot customize the product

When you subscribe to our blog(s):

  • Specific Personal Data we collect: User email
  • Why is the Personal Data collected and for what purposes? To send you blog posts communications
  • Where is the Personal Data Stored? Hosting and CRM systems such as Salesforce
  • Consequences of not providing the Personal Data: Cannot send you blog posts communications

When you sign up to our newsletter or marketing lists:

  • Specific Personal Data we collect: User email
  • Why is the Personal Data collected and for what purposes? To send you marketing communications
  • Where is the Personal Data Stored? Hosting and CRM systems such as Salesforce
  • Consequences of not providing the Personal Data: Cannot send you marketing communications.

When you submit a job application:

  • Specific Personal Data we collect: Full name, email address, telephone number, CV/resume, cover letter, LinkedIn profile URL, personal website and/or portfolio
  • Why is the Personal Data collected and for what purposes? To review your job application; To assess you as a candidate; and To communicate with you with respect to your job application
  • Where is the Personal Data Stored? HR and recruitment systems such as Greenhouse
  • Consequences of not providing the Personal Data: Cannot review your job application; Cannot assess you as a candidate; and Cannot communicate with you with respect to your job applications

When you contact us:

  • Specific Personal Data we collect: Full name, e-mail address, telephone number, job title, company name
  • Why is the Personal Data collected and for what purposes? To respond to your inquiries
  • Where is the Personal Data Stored? Hosting and CRM systems such as Salesforce and Greenhouse
  • Consequences of not providing the Personal Data: Cannot respond to inquiries

When we obtain your Personal Data from other sources (e.g., lead generation companies):

  • Specific Personal Data we collect: Contact details (business related details, including, email address); To send you marketing communications
  • Why is the Personal Data collected and for what purposes? To establish a business relationship;
  • Where is the Personal Data Stored? Hosting and CRM systems such as Salesforce and Greenhouse
  • Consequences of not providing the Personal Data: Cannot establish a business relationship; Cannot send you marketing communications

We use the above mentioned information for the following additional purposes:

  • Security purposes. Some of the above mentioned information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.
  • De-identified and Aggregated Information Use. In certain cases, we may or will anonymize or de-identify your Information and further use it for internal and external purposes, including, without limitation, to analyze and improve ARP Cloud Solutions services (including through the use of artificial intelligence) and for research purposes. We may use this anonymous or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them and/or to develop new product features and improve existing offerings).

HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION

  • Security. We have implemented and maintain reasonable technical, organizational and security measures designed to protect your information. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
  • Retention of your information. Your information will be stored until we proactively delete it, or you send a valid deletion request. Please note that in some circumstances we may store your information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your information or dealings.

HOW WE SHARE YOUR PERSONAL INFORMATION

In addition to the abovementioned, we may share your information as follows:

  1. The information we gather is shared with our partners and other third parties.
  2. We also share information with our affiliated companies about you.
  3. To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of ARP Cloud Solutions, our Services, customers, employees, property, and the public.
  4. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your information in connection with the foregoing events.
  5. Where you have otherwise provided your consent to us for sharing or transferring your information.

YOUR PRIVACY RIGHTS

  1. Rights: The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):

    o      You have the right to access the personal information that we hold and request further details about how we process it, under certain conditions.

    o      You have the right to rectification of inaccurate personal information about you.

    o      You have the right to the erasure of data about you.

    Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we need further information in order to fulfill your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

    • Marketing emails – opt-out: If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.

USE BY CHILDREN.

We do not offer our products or services for use by children and, therefore, we do not knowingly collect information from, and/or about children under the age of 18. If you are under the age of 18, do not provide any information to us without the involvement of a parent or a guardian. In the event that we become aware that you provide information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at [email protected]

INTERACTION WITH THIRD PARTY PRODUCTS.

We enable you to interact with third party websites, mobile software applications and products or services that are not owned, or controlled, by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

ANALYTIC TOOLS/COOKIES

  • Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/ (https://marketingplatform.google.com/about/analytics/terms/us/), and the Google Privacy Policy, available at http://www.google.com/policies/privacy/ (http://www.google.com/policies/privacy/). You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/ (http://www.google.com/policies/privacy/partners/). You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/ (https://tools.google.com/dlpage/gaoptout/).
  • Facebook Pixels and SDKs. We use Facebook pixels or SDKs, which are tools that provide help to website owners and publishers, developers, advertisers, business partners (and their customers) and others integrate, use and exchange information with Facebook, as such the collection and use of information for ad targeting. Please note that third parties, including Facebook, use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads. Facebook’s ability to use and share information is governed by the Facebook Tools Terms, available at: https://www.facebook.com/legal/technology_terms/. (https://www.facebook.com/legal/technology_terms/)You can prevent your data from being used by Facebook Pixels and SDKs by exercising your choice through these mechanisms: http://www.aboutads.info/ c (http://www.aboutads.info/)hoices or http://www.youronlinechoices.eu/. (http://www.youronlinechoices.eu/)
  • Google Signals. The Website uses a tool called “Google Signals” to collect information about use of the Website. When we activate Google Signals, some existing Google Analytics features are updated to also include aggregated data from Google users who have turned on “Ads Personalization” (Ads Personalization available at https://support.google.com/ads/answer/2662856/ (https://support.google.com/ads/answer/2662856/)). Audiences that we create in Google Analytics and publish to Google Ads and other Google Marketing Platform advertising products can serve ads in cross device-eligible remarketing campaigns to Google users who have turned on Ads Personalization. Google Analytics collects additional information about users who have turned on Ads Personalization, base across device types and on aggregated data from users who have turned on Ads Personalization. The data is user based rather than session based. The Cross Device reports include only aggregated data. No data for individual users is ever exposed. You can modify your interests, choose whether your Personal Data is used to make ads more relevant to you, and turn on or off certain advertising services in the Ads Personalization link above.
  • Google API. Our website and platform uses Google API . For further details please see the Google API terms of service at https://developers.google.com/terms (https://developers.google.com/terms) and the Google privacy policy at https://policies.google.com/privacy (https://policies.google.com/privacy)
  • YouTube API. Our website and platform use YouTube API. For further details please see the YouTube API terms of service at https://developers.google.com/youtube/terms/api-services-terms-of-service (https://developers.google.com/youtube/terms/api-services-terms-of-service) and the Google privacy policy at https://policies.google.com/privacy (https://policies.google.com/privacy)
  • Through our Services we may allow third party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioural advertising”. We may allow access to other data collected by the services to share information that may be useful, relevant, valuable or otherwise of interest to you.
  • These tools help us understand users’ behaviour on our Website and Services, including by tracking page content, and click/touch, movements, scrolls and keystroke activities, We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.

Do Not Track Notice

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers, but we may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Services.

CONTACT US.

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected]